TERMS AND CONDITIONS
By accessing, browsing and using this site, including but not limited to ordering and using products sold on this site, you are acknowledging that you have read, understand and agree to (without limitation or qualification) the following legal terms and conditions. A link to this page is provided during the check-out process.
Clicking the check box during the check out process is required for order completion and confirms that you have read, understand, accept and agree to be bound by these terms.
Free Domestic Shipping: To qualify for any free shipping offer, your order subtotal must reach or exceed the qualifying amount AFTER application of any applicable coupons and discounts (but excluding sales tax). Our free shipping offer is a one time courtesy. If your package is returned to us by the carrier, it cannot be reshipped for free.
Partial Domestic Shipments: If one or more items in your order are delayed or on backorder, you will be billed for the entire order when the partial order ships. The remaining items in your order will ship separately when restocked.
Return Addresses on Shipping Labels: Some of the packages we ship to you will contain shipping labels that bear either one or the other return addresses shown below. The return address is found in the upper left corner of the shipping label.
10006 Cross Creek Blvd. #436
Tampa, FL 33647
Vision Automated Fulfillment
7454 S. Airport Rd. Ste. A
West Jordan, UT 84084
Canadian & International Shipping: We ship to Canada and a limited number of countries via USPS International or other international shipping couriers to the shipping address provided by the customer. Domestic and international carriers do not pick up or deliver mail on holidays, when the couriers are closed or due to national disasters, inclement weather or other extenuating circumstances. Standard time in transit to the receiving country is approximately 5-12 business days. Time in transit does not include order processing times. However, once a package arrives in a country, delivery may be delayed by customs by up to several weeks or months. Qhemet has no control over customs delays and cannot expedite the release of packages from customs. International packages are delivered to your door by your local courier. Please monitor the tracking information provided in your shipping confirmation email to keep track of the location of your package. Our shipping rates cover postage only. The customer is responsible for all import, duty, customs, clearance, taxes and VAT fees levied by the receiving government and/or courier. We are not responsible for events outside of our control such as the theft of packages after delivery. Please make sure your packages are delivered to a safe address. We do not accept returns or offer refunds or exchanges for international orders. If you are unsure of a how a product may work, please purchase the 1/2 oz. or 1 oz. mini trial sized products, where available, first.
Sale Coupons, Discounts, Special Offers, Subscription Orders: Discount offers that may or may not require a coupon code may not be combined or used with another discount or coupon code. Our discount offers or coupon codes are restricted to use on our website only and cannot be applied to other websites or brick & mortar retailers. Sale discounts or other specials or offers cannot be automatically or manually applied to recurring Subscribe & Save shipments.
One free QB Mini or trial sized product with an order: To receive a free QB mini with your order, your order must qualify. Free minis cannot be added to Subscribe & Save orders and you may not be able to stack or combine the free mini discount with other discounts. For qualifying orders, please select the mini product size (1/2 oz. - 1 oz.) from a participating product page or the cart page. The cost of the one free mini will be automatically deducted at checkout so no coupon code is required. Please note that to receive your free QB Mini, you must add it to your qualifying order, it will not be selected separately by us for you and added to your order later and it cannot be shipped separately to you after your order has shipped. Only one mini will be free when added to a qualifying order containing other products, including additional minis. Our free mini offer only applies to in-stock minis. If the mini option is grayed out, says sold out on a category or product page or does not appear on the free mini popup, it is out of stock and you will not be able to add it to your order. Sold out minis cannot be sent to you separately when restocked. Once restocked, a previously unavailable mini cannot be added for free to a new order that already contains a free mini. If you have a problem adding a free mini to your qualifying order, please reach out to us at firstname.lastname@example.org before your order ships. Our free mini offer does not apply to purchases made through other websites or retail partners.
2. Free minis may not be available or offered during certain sales, specials or offers.
Refunds & Returns: All sales are final. We do not accept returns or exchanges. We do not guarantee results as hair and skin can respond differently to different products. If you are unsure of how a product will work, order an available mini size (1/2 oz.-1 oz.) first. We may periodically offer one free mini per qualifying order. Minis provide the customer with a chance to trial the texture, scent and performance of a product without investing in the full sized version. The ingredients in our products are listed on our website on the product pages in the ingredients tab. It is up to the customer to avoid ingredients that they may be allergic to or sensitive to. Please make sure you are not allergic to or sensitive to any ingredient in our products before purchasing. Due to the nature of our products, we do not accept returns or exchanges and only issue refunds under the following conditions.
1. If your order arrives damaged or you receive an incorrect product, please email us with a photo of the damaged or incorrect product and we will rectify the matter by either replacing the damaged or incorrect item or issuing you a refund for the cost of the product, whichever you prefer. Please allow up to 10 business days for your bank to process your refund.
2. If an order is returned to Qhemet by the carrier because of an error on your part such as an inaccurate or insufficient address or failure to claim a package held by the carrier, we will issue you a refund minus the shipping costs via the original payment method after receipt of the returned package. Please allow up to 6 months to receive the refund. If you would like for us to reship your returned package, please note that you will need to pay the shipping costs as we'll need to purchase a new shipping label. If your original order qualified for free shipping, you'll need to pay the shipping costs to have your package reshipped as the free shipping offer is a one time courtesy.
3. If your order is in the possession of the carrier and their tracking record does not indicate that a delivery has been made or attempted, we will file a missing mail claim through the carriers website. This will trigger a search for your package and if found, the carrier will deliver it to you. This process may take several weeks. If the carriers investigation fails to locate your package, we will issue you a full refund via the original payment method. Please allow up to 10 business days for your bank to process the refund.
In the event that the carrier delivers your order after a refund has been issued, you will be obligated to either pay for the order or return the unopened package to Qhemet Biologics as you will be in possession of an order that has not been paid for. To return a package, please write 'refused' across the label in large black letters with a marker and drop it off at either an USPS or FedEx (whichever carrier was used to ship your package) office or dropbox. You will not be billed for the returned order.
4. If the carrier returns your order to us due to an error on our part, you can choose to be fully refunded. Please allow up to 10 business days to receive the refund.
5. If your USPS tracking record indicates that your order has been delivered but you did not receive it, please contact your local post office to report this issue and request additional delivery details. To submit a search request for an undelivered package, please follow the directions here. If your FedEx tracking record indicates that your order has been delivered but you did not receive it, please contact them at 1.800.463.3339 or file a claim here. These requests will trigger a search for your package and if found, the carrier will deliver it to you. This process may take several weeks. If the carriers investigation fails to locate your package, we will issue you a full refund via the original payment method. Please allow up to 10 business days to receive the refund.
We do not issue refunds or accept returns or exchanges for items purchased through other vendors and retailers. Items purchased through other vendors and retailers are bound by that vendors or retailers policies.
Claims: No claim of any kind shall be greater in amount than the purchase price of the products in respect of which such damages are claimed, it being understood and agreed that Qhemet Biologic’s maximum liability hereunder is limited to the price you paid for the products in respect of which such damages are claimed. Your failure to give notice of any claim within 119 days after the shipping date shall constitute a waiver by you of all claims in respect of such merchandise. The remedy hereby provided shall be cancelled without liability, but the contract shall otherwise be unaffected.
Refusal of Service: Qhemet Biologics, in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason.
Comments or Questions: We invite your comments and questions. For more information about our products, send an e-mail to: Admin@QhemetBiologics.com.
Bulk Orders and Pricing: If you are interested in carrying our products, please contact us to discuss. Inquiries from licensed physical (no webshops) retailers only will be considered. All wholesale and retail pricing is subject to change without notice.
Sales Restrictions: Qhemet Biologics products are available through licensed and pre-approved distributors only. The sale or resale of Qhemet Biologics products from unlicensed and unapproved distributors or sellers is strictly forbidden. Distribution and sale of Qhemet Biologics products is permitted by licensed distributors only from "bricks and mortar" physical retail establishments. No sale of Qhemet Biologics products is permitted over the Internet from any distributor without prior written consent. Qhemet Biologics is not responsible for claims arising from the sale of products from unlicensed distributors. A list of authorized Qhemet Biologics distributors is available here.
Disclaimers: It is expressly understood that any technical or other advice furnished by Qhemet Biologics with reference to the use of its products is given gratis and we assume no obligation or liability for the advice given or results obtained, all such advice being given and accepted at your risk. Qhemet Biologics products are for external use only and are not intended for consumption, nor are they designed to serve purposes other than hair care and/or skin care. Qhemet Biologics is not responsible for the use of its products in a manner other than directed on the instructions printed on each product label. Because our products are made with natural ingredients and we do not use artificial dyes or colorants, slight differences in scent, texture or color may occur from batch to batch. Information provided as to what some ingredients may offer is only provided for your general knowledge and interest; the ingredients may or may not perform as suggested. Further, these statements have not been evaluated by the FDA. These products are not intended to treat, cure or prevent disease. If irritation occurs, discontinue use and consult a physician. Exercise caution when using products containing essential oils. For example, some essential oils are not suitable for those who are pregnant, have epilepsy or allergies. We are not responsible for any adverse effects or reactions caused by the ingredients in our products. You should always research herbal and marine products to find which ones are suitable for you, and consult a qualified health care professional if you are unsure about certain ingredients. The information presented on this web site or on any product label or packaging should not be construed as the practice of medicine.
Limitation of Liability: Qhemet Biologics makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any product information listed on the web site. Qhemet Biologics MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS TO THE PRODUCTS SOLD, THE ONLINE SHOPPING SERVICES, DELIVERIES, OR OTHERWISE. You agree that, to the fullest extent allowed by law, Qhemet Biologics shall not be liable under any circumstances for: indirect, special, consequential, or incidental damages (including lost profits) related to the use of this site or the purchase or use of our products; injuries resulting from allergic or other negative reactions to our products; any content inaccuracies or omissions; and computer system or technology damage resulting from use of this site or any links on this site.
Trade Secrets: Qhemet Biologics products are produced using proprietary, confidential recipes and formulas that constitute trade secrets pursuant to Section 688.002(4) of the Florida Statutes. All rights to the products are and remain solely and exclusively the property of Qhemet Biologics, Inc. Any misappropriation, duplication, copying, unauthorized use or dissemination of Qhemet Biologics recipes and formulas is strictly prohibited.
Site Use Restrictions and Ownership of Content: All material and information on this website is owned by Qhemet Biologics and is protected under copyright law. Content may not be copied, downloaded, displayed, distributed, posted, published or reproduced in any form absent the express written permission of Qhemet Biologics. It is provided strictly for the personal use of Qhemet Biologics' customers. All brand and product names appearing on this site are the trade marks or trade names of Qhemet Biologics unless stated otherwise. Absent express written approval from Qhemet Biologics, you may not use or reproduce trade marks or trade names. Qhemet Biologics retains the right (but not the obligation) to use, reproduce, publish, and disseminate, for marketing and advertising, any customer reviews posted to Qhemet Biologic’s website.
Information Provided: Qhemet Biologics has in good faith provided information on its Site which is intended to provide customers with interesting, accurate and useful information; however, no representation or warranty is given with respect to completeness and accuracy of the information provided.
Links to Other Sites: If any links to other sites are provided on this site, they are provided to you absent our endorsement of or responsibility for the content of those sites, including but not limited to the products or services offered on those sites. You access them at your own risk and no liability will be attributed to Qhemet Biologics.
Applicable Law and Venue: These terms and conditions, site content, and all purchases made from or business conducted with Qhemet Biologics will be governed by Florida law, and venue for any dispute shall be in Hillsborough County, Florida.
Modification Must Be In Writing: The Terms and Conditions contained herein will be the complete and exclusive statement of the terms of the agreement between you and Qhemet Biologics. No addition to, or modification of any of the Terms and Conditions will be effective unless made in writing and signed by the owner of Qhemet Biologics, Inc.