Terms of service

By accessing, browsing, and using this site, including but not limited to ordering and using products sold on this site, you acknowledge that you have read, understand, and agree to (without limitation or qualification) the following legal terms and conditions. A link to this page is provided during the checkout process.

Clicking the checkbox before the checkout process is required for order completion and confirms that you have read, understood, accepted, and agreed to be bound by these terms.

 

Website Payment: We accept American Express, Visa, Discover, Mastercard, and PayPal payments through our secure server. After order placement, your payment method is authorized and charged automatically.

 

Shop Pay Billing: Shopify's Shop Pay offers customers the option to pay in full or to split their purchase into 4 equal, interest-free installment payments for orders between 50 USD and 3,000 USD. There are no additional charges, interest rates, or late fees passed on to customers. Read more here.

 

Afterpay Billing: Installment payments made via Afterpay are subject to: Afterpay's Installment Agreement  - USA. 

 

Paypal Billing: Paypal's billing is immediate and subject to Paypal's billing terms.

 

Order Processing Times: Following the placement of your order, please allow 1-3 business days for us to process your order for shipment. Orders are shipped based on product availability and placed in the order queue. Processing times during sales may be extended. Most orders ship on the day you receive the shipping confirmation notice, however, some orders may ship after that date depending on the circumstances. Your shipping confirmation email will contain your tracking number. If you have not received one, please check your spam folder and/or adjust your email filter settings. Neither USPS nor FedEx Ground shipping times affect order processing times, they only apply to time in transit.

 

Domestic Shipping: We ship orders to the shipping address provided by the customer on the checkout page. Most orders are shipped via various USPS services or FedEx Ground. Please note that while standard USPS services deliver within 2-5 business days, this is provided as an estimate only, it is not a guarantee. There may be a time lapse between when the carrier picks up your package and when they scan it, resulting in tracking record update delays. We have no control over the delivery dates the carrier provides. These dates are not fixed and may change throughout the delivery process. Please contact USPS or your local post office to verify their policies. USPS mail deliveries may be substantially delayed during the holiday season. USPS does not deliver mail on Federal holidays or when Post Offices are closed due to national disasters, inclement weather, or other extenuating circumstances. Please note that the FedEx Ground standard time in transit within the contiguous U.S. is 1-5 business days. Shipping to and from Alaska and Hawaii requires 3–7 business days. These transit times are provided as an estimate only, they are not a guarantee. Please contact FedEx to verify their policies. FedEx deliveries may be substantially delayed during the holiday season. FedEx does not deliver mail on Federal holidays or when their facilities are closed due to national disasters or inclement weather.

If either USPS or FedEx is unable to deliver your package to your door due to prior failed delivery attempts or because the carrier considered door delivery to be unsafe or unsecured, they may choose to hold your package at a pickup facility near you for in-person pickup or deliver it to an alternative location within your complex like a leasing office or mail room. It is the customer's responsibility to retrieve their packages from these locations. 

 

Free Domestic Shipping: To qualify for the free domestic, standard shipping offer, your order subtotal must reach or exceed the qualifying amount AFTER the application of any applicable coupons and discounts (but excluding sales tax). Our free domestic standard shipping offer is a one-time courtesy. If your package is returned to us by the carrier, it cannot be reshipped for free. Free shipping on qualifying orders will be automatically applied on the checkout page in most instances but on some browsers, you may need to manually select the free shipping option after entering your shipping address.

 

Partial Domestic Shipments: In the rare instance that one or more items in your order are delayed or on backorder, you will be billed for the entire order. We may hold the entire order or ship items separately when restocked. 

 

Canadian & International Shipping: We ship to Canada and a limited number of countries via USPS International or other international shipping couriers to the shipping address in the order. Domestic and international carriers do not pick up or deliver mail on holidays when the couriers are closed or due to national disasters, inclement weather, or other extenuating circumstances. Standard time in transit to the receiving country is approximately 5-12 business days. Time in transit does not include order processing times. However, once a package arrives in a country, delivery may be delayed by customs by up to several weeks or months. Qhemet has no control over customs delays and cannot expedite the release of packages from customs. International packages are delivered to your door by your local courier. Please monitor the tracking information provided in your shipping confirmation email to keep track of the location of your package. Our shipping rates cover postage only. The customer is responsible for all import duties, customs clearance, and local taxes levied by the receiving government and/or courier. We are not responsible for events outside of our control such as the theft of packages after delivery. Please make sure your packages are delivered to a safe address. We do not accept returns or offer refunds or exchanges for international orders. If you are unsure of how a product may work, please purchase the 1/2 oz. or 1 oz. mini trial-sized products, where available, first.  

 

Subscribe & Save: Click the link below for information on our Subscribe & Save option and how to manage your subscriptions: https://qhemetbiologics.com/pages/subscribe-save

 

Sale Coupons, Discounts, Special Offers, Subscription Orders: Discount offers that may or may not require a coupon code may not be combined or used with another discount or coupon code. Our discount offers or coupon codes are restricted to use on our website only and cannot be applied to other websites or brick-and-mortar retailers. Sale discounts or other specials and offers such as free shipping cannot be automatically or manually applied to recurring Subscribe & Save shipments.

 

Fraud Prevention: To protect our customers from the fraudulent use of their credit cards by bad actors, if an order contains information that has been flagged as suspicious, we may contact you by email to verify your identity and the purchase before we fulfill your order. If we do not receive a response confirming that the order constitutes a fully authorized and legitimate transaction between the payee and the recipient by the deadline included, we may cancel and refund the order. We may also cancel an order without contacting the credit card holder or recipient if Shopify flags an order as potentially fraudulent. 

 

One free QB Mini or trial-sized product with an order: Your order must qualify to receive a free QB mini. Free minis cannot be added to Subscribe & Save orders and you may not be able to stack or combine the free mini discount with other discounts. 

For qualifying orders, please select the mini product size (1/2 oz. - 1 oz.) from a participating product page or the cart page. The cost of the one free mini will be automatically deducted at checkout so no coupon code is required. Please note that to receive your free QB Mini, you must add it to your qualifying order as we cannot manually select and add it to your order at a later time. Therefore, a free QB mini can’t be shipped separately from the paid item/s in your order. 

Only one mini will be free when added to a qualifying order containing other products, including additional minis. Our free mini offer only applies to in-stock minis. If the mini option is grayed out, says sold out on a category or product page, or does not appear on the free mini popup, it is out of stock and you will not be able to add it to your order. Sold-out minis cannot be sent to you separately when restocked. Once restocked, a previously unavailable mini cannot be added for free to a new order that already contains a free mini. If you’re having trouble adding a free mini to your qualifying order, please send an email to orders@qhemetbiologics.com immediately so we can sort it out for you before your order ships. 

Our free QB mini offer does not apply to purchases made through other websites or retail partners.

Please note:

1. If you are adding a free mini to a qualifying order with a coupon code applied, the $8 deduction for the mini will be bundled with the coupon discount and appear in the discount section of your order summary instead of on the order list.
2. Free minis may not be available or offered during certain sales, specials, or offers. 

   

Sale Terms & Restrictions: Sale start and finish times are based on the United States Eastern time zone clock. Our sales do not extend to other retailers that carry Qhemet products. Sale offers cannot be applied to purchases made before or after the sale's time parameters. Sale offers only extend to the countries within our shipping zone. Sale offers are applicable only while supplies last. To qualify for the free standard shipping, your order subtotal must reach or exceed the qualifying amount AFTER the application of any applicable coupons and discounts (but excluding sales tax). Sale offers cannot be added to subsequent shipments in your Subscribe & Save schedule.  

   

Order Changes and Cancellation Requests: If you would like to cancel or make changes to your order, please email us immediately at orders@qhemetbiologics.com. Order cancellations and changes can only be processed before the order has shipped.

Once your entire order is canceled, a full refund will be issued to your original payment method. If you no longer have access to that payment method, please contact your bank directly to claim the funds once the refund is processed. Depending on your bank’s policies, it may take up to 10 business days for the refund to appear on your end.

Please note: Once a shipping notification has been sent and the order has shipped, we can no longer process cancellations or changes.

 

Incorrect / Incomplete Orders Received: We have a 30-day replacement policy that covers any issues with your order upon delivery. If you experience a problem, please email us at orders@qhemetbiologics.com with the following details:

• Your order number

• Your full name

• Photo(s) clearly showing the issue

If possible, please keep the original packaging, especially for damaged items, as it may help expedite the process if we need to file a claim with the courier.

If a replacement is needed, we’ll notify you once it has shipped and provide the new tracking number.

We take quality concerns and customer satisfaction seriously, so rest assured—we’ll resolve any order or product issues as quickly as possible.

 

Refunds, Returns & Exchanges: We only accept returns on unopened, unused items in their original packaging within 30 days of delivery.

For hygienic reasons, we do not accept returns on any opened or used products.

Please also note that we do not accept returns on unopened, unused mini or sample-sized products (between 1/2 oz. – 1 oz.).

Please note that customers are responsible for covering the shipping cost when returning a product. Once your return has been shipped, kindly provide us with the tracking number for our reference.

We will process your refund once the returned item has been received and confirmed by our warehouse to be in mint condition after inspection. A $2 restocking fee per returned product may be deducted from the total refund amount.

IMPORTANT: Results are not guaranteed, as hair and skin can react differently to new products. If you're unsure how a product will work for you, we recommend trying the available mini size (1/2 oz.–1 oz..) first. We may occasionally offer one free mini/sample per qualifying order, allowing you to test the texture, scent, and performance before committing to a full-sized version.

A full list of ingredients is available on each product page—just click on the INGREDIENTS tab to expand.

It is the customer’s responsibility to review product ingredients and avoid those they may be allergic or sensitive before purchasing.

Please note that we do not accept exchanges.

Also, shipping costs and any applicable state/customs duty taxes are non-refundable for all return/refund requests.

 

Shipping Related Refunds:

Orders are shipped to the shipping address provided by the customer during checkout. It is the customer's responsibility to ensure that all of the information submitted on the checkout page is correct. After an order is placed, the customer will receive an auto-generated order receipt. Please double-check your order receipt to ensure that the information you provided is correct. If errors are noted, please contact us immediately via orders@qhemetbiologics.com with your change requests. Once the changes are made, a new order receipt will be sent to the email address submitted. 

1. If your order arrives damaged or you receive an incorrect product, please email us with a photo of the damaged or incorrect product and we will rectify the matter by either replacing the damaged or incorrect item or issuing you a refund for the cost of the product, whichever you prefer. Please allow up to 10 business days for your bank to process your refund. 

1. If the carrier returns an order to Qhemet because of an error on your part, such as an inaccurate or insufficient address or failure to claim a package held by the carrier, we will issue you a refund minus the shipping costs via the original payment method after receipt of the returned package. Please allow up to 6 months to receive the refund. 

1. If your order is in the possession of the carrier and their tracking record does not indicate that a delivery has been made or attempted, we will file a missing mail claim through the courier’s website. This will trigger a search for your package and if found, the carrier will deliver it to you. This process may take several weeks. If the courier’s investigation fails to locate your package, we will issue you a full refund via the original payment method. Please allow up to 10 business days for your bank to process the refund. 

If the carrier delivers your order after a refund has been issued, you will be obligated to either pay for the order or return the unopened package to Qhemet Biologics as you will have an order that has not been paid for. To return the unopened package, please write 'refused' across the label in large black letters with a marker and drop it off at either an USPS or FedEx (whichever carrier was used to ship your package) office or dropbox. You will not be billed for the returned order.

1. If the carrier returns your order to us due to an error on our part, you can choose to be fully refunded. Please allow up to 10 business days to receive the refund. 

1. If your USPS tracking record indicates that your order has been delivered but you did not receive it, please contact your local post office to report this issue and request additional delivery details. To submit a search request for an undelivered package, please follow the directions here. If your FedEx tracking record indicates that your order has been delivered but you did not receive it, please contact them at 1.800.463.3339 or file a claim here. These requests will trigger a search for your package and if found, the carrier will deliver it to you. This process may take several weeks. If the carrier's investigation fails to locate your package, we will issue you a full refund via the original payment method. Please allow up to 10 business days to receive the refund. 

1. Please note that we are not responsible for events outside of our control such as a package stolen after proof of delivery has been issued via a FedEx or USPS delivery record and/or delivery photo. If your shipping address is in an area where mail theft occurs, please use the notes section during checkout to request that your package be held at a pickup location for direct pickup by the recipient or secure a postal box.   

We do not issue refunds or accept returns or exchanges for items purchased through other vendors and retailers. Items purchased through other vendors and retailers are bound by that vendors or retailers' policies.

 

Claims: No claim of any kind shall be greater in amount than the purchase price of the products in respect of which such damages are claimed, it being understood and agreed that Qhemet Biologic’s maximum liability hereunder is limited to the price you paid for the products in respect of which such damages are claimed. Your failure to give notice of any claim within 119 days after the shipping date shall constitute a waiver by you of all claims in respect of such merchandise. The remedy hereby provided shall be canceled without liability, but the contract shall otherwise be unaffected.

 

Refusal of Service: Qhemet Biologics, in its sole discretion, reserves the right to refuse service to anyone, at any time, with or without cause or reason.

 

Comments or Questions: We invite your comments and questions. For more information about our products, send an e-mail to: orders@qhemetbiologics.com.

Bulk Orders and Pricing: If you are interested in carrying our products, please contact us to discuss. Inquiries from licensed physical (no webshops) retailers only will be considered. All wholesale and retail pricing is subject to change without notice.

 

Sales Restrictions: Qhemet Biologics products are available through licensed and pre-approved distributors only. The sale or resale of Qhemet Biologics products from unlicensed and unapproved distributors or sellers is strictly forbidden. Distribution and sale of Qhemet Biologics products is permitted by licensed distributors only from "bricks and mortar" physical retail establishments. No sale of Qhemet Biologics products is permitted over the Internet from any distributor without prior written consent. Qhemet Biologics is not responsible for claims arising from the sale of products from unlicensed distributors. A list of authorized Qhemet Biologics distributors is available here.

 

Disclaimers: It is expressly understood that any technical or other advice furnished by Qhemet Biologics about the use of its products is given gratis and we assume no obligation or liability for the advice given or results obtained, all such advice being given and accepted at your risk. Qhemet Biologics products are for external use only and are not intended for consumption, nor are they designed to serve purposes other than hair care and/or skin care. Qhemet Biologics is not responsible for the use of its products in a manner other than directed on the instructions printed on each product label. Because our products are made with natural ingredients and we do not use artificial dyes or colorants, slight differences in scent, texture or color may occur from batch to batch. Information provided as to what some ingredients may offer is only provided for your general knowledge and interest; the ingredients may or may not perform as suggested. Further, these statements have not been evaluated by the FDA. These products are not intended to treat, cure, or prevent disease. If irritation occurs, discontinue use and consult a physician. Exercise caution when using products containing essential oils. For example, some essential oils are not suitable for those who are pregnant or have epilepsy or allergies. We are not responsible for any adverse effects or reactions caused by the ingredients in our products. You should always research herbal and marine products to find which ones are suitable for you and consult a qualified healthcare professional if you are unsure about certain ingredients. The information presented on this website or any product label or packaging should not be construed as the practice of medicine.

 

Limitation of Liability: Qhemet Biologics makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any product information listed on the website. Qhemet Biologics MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS TO THE PRODUCTS SOLD, THE ONLINE SHOPPING SERVICES, DELIVERIES, OR OTHERWISE. You agree that, to the fullest extent allowed by law, Qhemet Biologics shall not be liable under any circumstances for indirect, special, consequential, or incidental damages (including lost profits) related to the use of this site or the purchase or use of our products; injuries resulting from allergic or other negative reactions to our products; any content inaccuracies or omissions; and computer system or technology damage resulting from use of this site or any links on this site.

 

Trade Secrets: Qhemet Biologics products are produced using proprietary, confidential recipes and formulas that constitute trade secrets pursuant to Section 688.002(4) of the Florida Statutes. All rights to the products are and remain solely and exclusively the property of Qhemet Biologics, Inc. Any misappropriation, duplication, copying, unauthorized use or dissemination of Qhemet Biologics recipes and formulas is strictly prohibited.

 

Site Use Restrictions and Ownership of Content: All material and information on this website is owned by Qhemet Biologics and is protected under copyright law. Content may not be copied, downloaded, displayed, distributed, posted, published, or reproduced in any form absent the express written permission of Qhemet Biologics. It is provided strictly for the personal use of Qhemet Biologics' customers. All brand and product names appearing on this site are the trademarks or trade names of Qhemet Biologics unless stated otherwise. Absent express written approval from Qhemet Biologics, you may not use or reproduce trademarks or trade names. Qhemet Biologics retains the right (but not the obligation) to use, reproduce, publish, and disseminate, for marketing and advertising, any customer reviews posted to Qhemet Biologic’s website.

 

Information Provided: Qhemet Biologics has in good faith provided information on its Site which is intended to provide customers with interesting, accurate, and useful information; however, no representation or warranty is given for completeness and accuracy of the information provided.

 

Links to Other Sites: If any links to other sites are provided on this site, they are provided to you absent our endorsement of or responsibility for the content of those sites, including but not limited to the products or services offered on those sites. You access them at your own risk and no liability will be attributed to Qhemet Biologics.

 

Applicable Law and Venue: These terms and conditions, site content, and all purchases made from or business conducted with Qhemet Biologics will be governed by Florida law, and the venue for any dispute shall be in Hillsborough County, Florida.

 

Modification Must Be In Writing: The Terms and Conditions contained herein will be the complete and exclusive statement of the terms of the agreement between you and Qhemet Biologics. No addition to, or modification of any of the Terms and Conditions will be effective unless made in writing and signed by the owner of Qhemet Biologics, Inc.