Terms of service

OVERVIEW
This website is operated by Qhemet Biologics, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Qhemet, Qhemet Biologics, and Qhemet Biologics, Inc. Qhemet Biologics offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. 
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. 

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and Services available via our Service may include materials from third parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or Services of third parties. 
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example product reviews or contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party. 

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Qhemet Biologics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Qhemet Biologics, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of the United States. 

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - MOBILE TERMS OF SERVICE
The Qhemet Biologics mobile message service (the "Service") is operated by Qhemet Biologics (“Qhemet Biologics”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Qhemet Biologics’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Qhemet Biologics through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Qhemet Biologics. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to +18446994765 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Qhemet Biologics mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18446994765 or email accounts@qhemetbiologics.com.

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at accounts@qhemetbiologics.com.
Our contact information is posted below: 
Qhemet LLC
44 Montgomery Street Suite 300 San Francisco, CA 94104


Terms & Conditions

By accessing, browsing, and using this site, including but not limited to ordering and using products sold on this site, you acknowledge that you have read, understand, and agree to (without limitation or qualification) the following legal terms and conditions. A link to this page is provided during the checkout process.

Clicking the checkbox before the checkout process is required for order completion and confirms that you have read, understood, accepted, and agreed to be bound by these terms.

 

Website Payment: We accept American Express, Visa, Discover, Mastercard, and PayPal payments through our secure server. After order placement, your payment method is authorized and charged automatically.

 

Shop Pay Billing: Shopify's Shop Pay offers customers the option to pay in full or to split their purchase into 4 equal, interest-free installment payments for orders between 50 USD and 3,000 USD. There are no additional charges, interest rates, or late fees passed on to customers. Read more here.

 

Afterpay Billing: Installment payments made via Afterpay are subject to: Afterpay's Installment Agreement  - USA. 

 

Paypal Billing: Paypal's billing is immediate and subject to Paypal's billing terms.

 

Order Processing Times: 

Following the placement of your order, please allow 1–2 business days for order processing. This includes reviewing, preparing, and packing your order before it is handed over to the shipping carrier. Orders are processed based on product availability and the order in which they are received. Processing times may be extended, especially during sales, promotional events, holidays, or periods of high order volume.

Same-Day Shipping: Orders placed before our 12 PM EST processing cut-off, Monday through Friday, may be processed and shipped on the same business day, depending on product availability, order volume, and fulfillment capacity. Same-day shipping is not guaranteed, especially during sales and promotional events, when increased order volume may require additional processing time.

We strongly encourage customers to carefully review their order details, including products, quantities, shipping addresses, and contact information, before completing checkout, as orders may be processed and shipped shortly after placement.

Once your order has been prepared for shipment, you will receive a shipping confirmation email containing your tracking number. Please note that receiving a shipping confirmation does not necessarily mean the carrier has already collected or scanned your package. Tracking information may take some time to update.

If you do not receive your shipping confirmation email, please check your spam or junk folder and adjust your email settings if necessary.

Please note: Order processing times are separate from shipping transit times. Once your package has been handed over to the carrier, domestic delivery typically takes 3–5 business days, barring any carrier delays or issues with the shipping information provided.


Canadian & International Shipping: We ship to Canada and a limited number of countries via USPS International or other international shipping couriers to the shipping address in the order. Domestic and international carriers do not pick up or deliver mail on holidays when the couriers are closed or due to national disasters, inclement weather, or other extenuating circumstances. Standard time in transit to the receiving country is approximately 5-12 business days. Time in transit does not include order processing times. However, once a package arrives in a country, delivery may be delayed by customs by up to several weeks or months. Qhemet has no control over customs delays and cannot expedite the release of packages from customs. International packages are delivered to your door by your local courier. Please monitor the tracking information provided in your shipping confirmation email to keep track of the location of your package. Our shipping rates cover postage only. The customer is responsible for all import duties, customs clearance, and local taxes levied by the receiving government and/or courier. We are not responsible for events outside of our control such as the theft of packages after delivery. Please make sure your packages are delivered to a safe address. We do not accept returns or offer refunds or exchanges for international orders. If you are unsure of how a product may work, please purchase the 1/2 oz. or 1 oz. mini trial-sized products, where available, first.  

 

Subscribe & Save: Click the link below for information on our Subscribe & Save option and how to manage your subscriptions: https://qhemetbiologics.com/pages/subscribe-save

 

Sale Coupons, Discounts, Special Offers, Subscription Orders: Discount offers that may or may not require a coupon code may not be combined or used with another discount or coupon code. Our discount offers or coupon codes are restricted to use on our website only and cannot be applied to other websites or brick-and-mortar retailers. Sale discounts or other specials and offers such as free shipping cannot be automatically or manually applied to recurring Subscribe & Save shipments.

 

Fraud Prevention: To protect our customers from the fraudulent use of their credit cards by bad actors, if an order contains information that has been flagged as suspicious, we may contact you by email to verify your identity and the purchase before we fulfill your order. If we do not receive a response confirming that the order constitutes a fully authorized and legitimate transaction between the payee and the recipient by the deadline included, we may cancel and refund the order. We may also cancel an order without contacting the credit card holder or recipient if Shopify flags an order as potentially fraudulent. 

 

One free QB Mini or trial-sized product with an order: Every order placed through the Qhemet Biologics website containing at least one paid product is eligible to receive one free QB Mini (½ oz.–1 oz.), subject to availability and the terms below.

How to Claim Your Free QB Mini

Once you add your first product to your shopping cart, a pop-up will appear allowing you to select your complimentary QB Mini.

  • Select your preferred available QB Mini from the pop-up and add it to your cart before checkout.

  • Your free QB Mini will automatically appear as $0 in your cart. No coupon code is required.

  • Please make sure your free QB Mini has been added to your cart before completing checkout. We cannot manually add a mini after your order has been placed or ship it separately.

Offer Terms & Restrictions

  • Limit one free QB Mini per order. QB Minis are exclusively complimentary and cannot be purchased individually. If more than one free QB Mini is added to an order, any additional units will be removed before shipment.

  • A paid product is required. Orders containing only a free QB Mini, without any paid products, will be canceled.

  • Subscribe & Save Exclusion: Free QB Minis are not available with orders automatically generated through an active product subscription (Subscribe & Save). This restriction applies to recurring subscription orders rather than regular purchases made directly through our website.

  • Free QB Minis can be combined with gift cards, coupon codes, and discount codes. Using these payment or promotional options will not affect your eligibility to receive a free QB Mini.

  • Only in-stock QB Minis are eligible. Sold-out minis cannot be selected, reserved, or shipped separately once restocked.

  • Free QB Minis may not be available during certain sales or promotional events.

  • This offer applies only to orders placed directly through the Qhemet Biologics website and does not apply to purchases through third-party websites or retail partners.

Need Assistance?

If you're having trouble selecting or adding your free QB Mini, please contact orders@qhemetbiologics.com immediately, preferably before completing checkout, so our team can assist you before your order ships.

   

Sale Terms & Restrictions: Sale start and finish times are based on the United States Eastern time zone clock. Our sales do not extend to other retailers that carry Qhemet products. Sale offers cannot be applied to purchases made before or after the sale's time parameters. Sale offers only extend to the countries within our shipping zone. Sale offers are applicable only while supplies last. To qualify for the free standard shipping, your order subtotal must reach or exceed the qualifying amount AFTER the application of any applicable coupons and discounts (but excluding sales tax). Sale offers cannot be added to subsequent shipments in your Subscribe & Save schedule.  

   

Order Changes and Cancellation Requests: If you would like to cancel or make changes to your order, please email us immediately at orders@qhemetbiologics.com. Order cancellations and changes can only be accommodated before the order has shipped.

Please note that orders placed before our 12 PM EST shipping processing cut-off, Monday through Friday, may ship on the same day they are placed. We strongly encourage customers to carefully review their order details, including products, quantities, and shipping information, before completing checkout, as we cannot guarantee that cancellation or modification requests can be accommodated once an order has entered the shipping process.

Once your entire order is canceled, a full refund will be issued to your original payment method. If you no longer have access to that payment method, please contact your bank directly to claim the funds once the refund is processed. Depending on your bank's policies, it may take up to 10 business days for the refund to appear in your account.

IMPORTANT: Once your order has shipped, cancellations or changes can no longer be processed, even if the shipping notification has not yet been received.

 

Incorrect / Incomplete Orders Received: At Qhemet Biologics, your satisfaction is important to us. If you experience an issue with your order, we're here to help!

We offer a 30-day replacement policy for issues reported within 30 days of receiving your order, including:

  • Lost or Misdelivered Packages: Orders confirmed lost or incorrectly delivered by the shipping carrier, based on tracking information.

  • Damaged Products: Products that arrive damaged during transit or have packaging-related issues.

  • Incorrect or Incomplete Orders: Orders containing incorrect products or missing items.

  • Product Quality Concerns: Products received with defects or other quality-related issues.

How to Request a Replacement

Please contact orders@qhemetbiologics.com within 30 days of receiving your order and provide the following information:

  • Your order number

  • Full name and email address associated with your order

  • Description of the issue

  • Supporting photos or videos clearly showing the issue, where applicable

Please retain the original packaging whenever possible, particularly for damaged items, as it may be needed to file a claim with the shipping carrier.

Replacement Processing

Our Customer Service team will review your request and determine the appropriate resolution. If a replacement is approved, we'll notify you once it ships and provide a new tracking number.

We take product quality and customer satisfaction seriously and will work to resolve any order-related concerns as quickly as possible.

 

Refunds, Returns & Exchanges: We only accept returns on unopened, unused items in their original packaging within 30 days of delivery.

For hygiene and safety reasons, we do not accept returns on any opened or used products.

Please note that the following items are not eligible for returns or refunds:

  • Complimentary QB Minis or sample-sized products (½ oz.–1 oz.): These products are provided free of charge and are no longer available for individual purchase.

  • Hair Accessories and Tools: Return requests for hair accessories or styling tools are not accepted.

  • Kits and Bundles: All kits and bundles are considered final sale and cannot be returned.

Customers are responsible for covering the shipping costs when returning a product. Once your return has been shipped, kindly provide us with the tracking number for our reference.

We will process your refund once the returned item has been received and inspected by our warehouse and confirmed to be in mint, resellable condition. A $2 restocking fee per returned product will be deducted from the total refund amount.

IMPORTANT: Results are not guaranteed, as hair and skin may react differently to new products. We offer one complimentary QB Mini (½ oz.–1 oz.) with every eligible order, subject to availability, allowing customers to try a product's texture, scent, and performance before committing to a full-sized version. QB Minis cannot be purchased individually and must be selected and added to your cart before checkout.

A full list of ingredients is available on each product page. Simply click on the INGREDIENTS tab to expand.

It is the customer's responsibility to review product ingredients and avoid those they may be allergic or sensitive to before purchasing.

Please note that we do not accept exchanges.

Shipping costs and customs duties are non-refundable for all return/refund requests. However, applicable sales taxes associated with the returned products will be refunded. Taxes unrelated to the returned products are non-refundable.

If you have any questions or need clarification regarding our return and refund policy, please don't hesitate to contact us at orders@qhemetbiologics.com. Our team will be happy to assist you!

 

Shipping Related Refunds: Orders are shipped to the shipping address provided by the customer during checkout. It is the customer's responsibility to ensure that all shipping and contact information is complete and accurate before placing an order.

An order confirmation email will be sent automatically after checkout. Please review your order details carefully and contact us immediately at orders@qhemetbiologics.com if any corrections are needed.

Orders placed before our 12 PM EST processing cut-off, Monday through Friday, may ship on the same business day. While we'll do our best to accommodate changes, we cannot guarantee modifications or cancellations once an order has entered fulfillment or has shipped.

Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us at orders@qhemetbiologics.com within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos or videos of the affected products.

Our Customer Service team will review your request and arrange an appropriate resolution, which may include a replacement or refund.

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Packages Returned Due to Address or Delivery Issues

If a package is returned to Qhemet Biologics due to an incorrect or incomplete shipping address, the recipient being unknown at the address provided, or failure to collect a package held by the carrier, the customer will be responsible for any additional costs associated with reshipment.

If you request reshipment, additional shipping charges and handling fees will apply, even if your original order qualified for free shipping.

If you prefer a refund instead, it will be processed once the returned package has been received and inspected by our warehouse. Original shipping costs are non-refundable, and applicable deductions may apply in accordance with our Return & Refund Policy.

Lost Packages or Packages With No Delivery Confirmation

If your package is in the carrier's possession but tracking information does not indicate a successful delivery or delivery attempt, please contact us so we can initiate an investigation with the assigned shipping carrier.

Carrier investigations may take several days or weeks, depending on the circumstances.

If the carrier confirms that your package is lost or cannot be located, we will arrange an appropriate resolution, which may include a replacement or a full refund to your original payment method.

Approved refunds may take up to 10 business days to appear in your account, depending on your bank or payment provider.

If a package is delivered after a refund has already been issued, please contact our Customer Service team for assistance with returning the unopened package or arranging payment for the order.

Packages Returned Due to Our Error

If your package is returned to us due to an error on our part, please contact our Customer Service team.

Once the issue has been verified, we will arrange an appropriate resolution, which may include reshipping your order at no additional cost or issuing a full refund to your original payment method.

Please allow up to 10 business days for approved refunds to appear in your account.

Packages Marked as Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking your mailbox, surrounding delivery areas, leasing office, mailroom, or with household members who may have accepted the package.

If you still cannot locate it, please contact the assigned shipping carrier directly to request additional delivery details or initiate an investigation.

  • USPS: Contact your local post office or submit a missing mail request through the USPS website.

  • UPS: Contact UPS or initiate a claim through the UPS website.

You may also contact us at orders@qhemetbiologics.com for assistance.

If the carrier confirms that your package was lost or misdelivered, our Customer Service team will review the findings and determine the appropriate resolution.

Stolen Packages

Please note that Qhemet Biologics is not responsible for packages confirmed as successfully delivered by the shipping carrier that are subsequently lost or stolen.

We encourage customers to provide a secure delivery address or arrange for packages to be received by someone they trust.

Purchases From Third-Party Retailers

We do not accept returns, exchanges, or issue refunds for products purchased through third-party websites, vendors, or retail partners.

Purchases made through other retailers are subject to their respective return and refund policies. Please contact the original seller directly for assistance.

Need Further Assistance?

If you have any questions or need clarification regarding your order, shipping, or delivery concerns, please contact us at orders@qhemetbiologics.com. Our Customer Service team will be happy to assist you!

 

Claims: No claim of any kind shall be greater in amount than the purchase price of the products in respect of which such damages are claimed, it being understood and agreed that Qhemet Biologic’s maximum liability hereunder is limited to the price you paid for the products in respect of which such damages are claimed. Your failure to give notice of any claim within 119 days after the shipping date shall constitute a waiver by you of all claims in respect of such merchandise. The remedy hereby provided shall be canceled without liability, but the contract shall otherwise be unaffected.

 

Refusal of Service: Qhemet Biologics, in its sole discretion, reserves the right to refuse service to anyone, at any time, with or without cause or reason.

 

Comments or Questions: We invite your comments and questions. For more information about our products, send an e-mail to: orders@qhemetbiologics.com.

Bulk Orders and Pricing: If you are interested in carrying our products, please contact us to discuss. Inquiries from licensed physical (no webshops) retailers only will be considered. All wholesale and retail pricing is subject to change without notice.

 

Sales Restrictions: Qhemet Biologics products are available through licensed and pre-approved distributors only. The sale or resale of Qhemet Biologics products from unlicensed and unapproved distributors or sellers is strictly forbidden. Distribution and sale of Qhemet Biologics products is permitted by licensed distributors only from "bricks and mortar" physical retail establishments. No sale of Qhemet Biologics products is permitted over the Internet from any distributor without prior written consent. Qhemet Biologics is not responsible for claims arising from the sale of products from unlicensed distributors. A list of authorized Qhemet Biologics distributors is available here.

 

Disclaimers: It is expressly understood that any technical or other advice furnished by Qhemet Biologics about the use of its products is given gratis and we assume no obligation or liability for the advice given or results obtained, all such advice being given and accepted at your risk. Qhemet Biologics products are for external use only and are not intended for consumption, nor are they designed to serve purposes other than hair care and/or skin care. Qhemet Biologics is not responsible for the use of its products in a manner other than directed on the instructions printed on each product label. Because our products are made with natural ingredients and we do not use artificial dyes or colorants, slight differences in scent, texture or color may occur from batch to batch. Information provided as to what some ingredients may offer is only provided for your general knowledge and interest; the ingredients may or may not perform as suggested. Further, these statements have not been evaluated by the FDA. These products are not intended to treat, cure, or prevent disease. If irritation occurs, discontinue use and consult a physician. Exercise caution when using products containing essential oils. For example, some essential oils are not suitable for those who are pregnant or have epilepsy or allergies. We are not responsible for any adverse effects or reactions caused by the ingredients in our products. You should always research herbal and marine products to find which ones are suitable for you and consult a qualified healthcare professional if you are unsure about certain ingredients. The information presented on this website or any product label or packaging should not be construed as the practice of medicine.

 

Limitation of Liability: Qhemet Biologics makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any product information listed on the website. Qhemet Biologics MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS TO THE PRODUCTS SOLD, THE ONLINE SHOPPING SERVICES, DELIVERIES, OR OTHERWISE. You agree that, to the fullest extent allowed by law, Qhemet Biologics shall not be liable under any circumstances for indirect, special, consequential, or incidental damages (including lost profits) related to the use of this site or the purchase or use of our products; injuries resulting from allergic or other negative reactions to our products; any content inaccuracies or omissions; and computer system or technology damage resulting from use of this site or any links on this site.

 

Trade Secrets: Qhemet Biologics products are produced using proprietary, confidential recipes and formulas that constitute trade secrets pursuant to Section 688.002(4) of the Florida Statutes. All rights to the products are and remain solely and exclusively the property of Qhemet Biologics, Inc. Any misappropriation, duplication, copying, unauthorized use or dissemination of Qhemet Biologics recipes and formulas is strictly prohibited.

 

Site Use Restrictions and Ownership of Content: All material and information on this website is owned by Qhemet Biologics and is protected under copyright law. Content may not be copied, downloaded, displayed, distributed, posted, published, or reproduced in any form absent the express written permission of Qhemet Biologics. It is provided strictly for the personal use of Qhemet Biologics' customers. All brand and product names appearing on this site are the trademarks or trade names of Qhemet Biologics unless stated otherwise. Absent express written approval from Qhemet Biologics, you may not use or reproduce trademarks or trade names. Qhemet Biologics retains the right (but not the obligation) to use, reproduce, publish, and disseminate, for marketing and advertising, any customer reviews posted to Qhemet Biologic’s website.

 

Information Provided: Qhemet Biologics has in good faith provided information on its Site which is intended to provide customers with interesting, accurate, and useful information; however, no representation or warranty is given for completeness and accuracy of the information provided.

 

Links to Other Sites: If any links to other sites are provided on this site, they are provided to you absent our endorsement of or responsibility for the content of those sites, including but not limited to the products or services offered on those sites. You access them at your own risk and no liability will be attributed to Qhemet Biologics.

 

Applicable Law and Venue: These terms and conditions, site content, and all purchases made from or business conducted with Qhemet Biologics will be governed by Florida law, and the venue for any dispute shall be in Hillsborough County, Florida.

 

Modification Must Be In Writing: The Terms and Conditions contained herein will be the complete and exclusive statement of the terms of the agreement between you and Qhemet Biologics. No addition to, or modification of any of the Terms and Conditions will be effective unless made in writing and signed by the owner of Qhemet Biologics, Inc.